Refund policy

30-Day Flavor Satisfaction Guarantee

At Flavor Expedition Co., we stand behind our seasonings. We believe bold flavor should come with confidence — that’s why we offer a 30-Day Flavor Satisfaction Guarantee on your first purchase.

How the Guarantee Works

If you’ve tried one of our seasonings and it didn’t meet your expectations, contact us within 30 days of delivery and we’ll make it right.

Eligibility Requirements:

  • Applies to first-time purchases only

  • Valid within 30 days from delivery

  • Customer must have used the product

  • Limited to 1 item per order

  • No physical return required

Feedback Required

We’re always working to improve. To process a guarantee request, we’ll ask one quick question:

“What didn’t work for you?”

Your feedback helps us improve flavors, recipes, and the overall customer experience.

Important Notes

  • This guarantee is limited to one claim per customer

  • Shipping costs are non-refundable

  • Abuse of this policy may result in denial of future claims

  • This does not apply to damaged bottles/product.

Please note: If you receive an order that is damaged upon delivery, DO NOT THROW IT AWAY! Please contact us within 24 hours of delivery with pictures of the damaged package. We will work with you on a suitable replacement or refund based on your specific case.

Need Help?

Reach out to our support team at support@flavorexpedition.com with your order number and feedback, and we’ll take care of the rest.

All Other Items

Returns of any other merchandise may be returned in unused condition up to 30 days after purchase for in-store credit or exchange.

Upon receiving your return, we will remit a refund in the manner in which you paid within 5 business days.

All returns should be mailed to the address below:

Flavor Expedition Co.
c/o Return Center
1924 E Lydia Hwy.
Hartsville, SC 29550

Customers are responsible for all return shipping charges, including insurance on the package for the original value of the item(s) being returned.

Under no condition will original shipping charges be refunded on any order.

To initiate a return, please contact support@flavorexpedition.com. Please provide your order number, pictures of the damaged product (if applicable), and reason for return.

*This document was last updated 27 January 2026.